Refund Policy

Returns & Refunds
 
At BAYONA, we want to offer you a quick and easy return process.
 
Returns are freeand can be processed directly through our online returns portal.
 
Exchanges
 
Exchanges are not offered on our website.
 
If you would like a different size, style, or color, please return the item and then place a new order directly on our website.
 
We recommend that you place your new order right away to ensure that the model and size you want are in stock.
 
BAYONA does not offer the following options for returns: Accepted returns will result in arefund to the payment method used when placing the order.
 
How do I return an item?
 
You have14 days from the date you receive your order to submit your return request.
 
To submit your request, please visit our returns portal:
 
https://bayona.shipping-portal.com/rp/
 
Once you're on the portal:
 
  1. Enter theZIP code for your shipping address.
  2. Enter yourorder number, making sure to include the # symbol before it.
Example:#1234
 
  1. Select the item(s) you wish to return and follow the steps provided.
  2. Your return label will be generated so that you can send your package back to us.
BAYONA covers the return shipping costs.
 
In what condition should you return your item?
 
Items must be returned to usin perfect condition, just as you received them.
 
Shoes must have only been tried on and must be returned:
 
  • not worn outdoors;
  • clean and showing no signs of use;
  • undamaged;
  • with their labels;
  • in their original box and packaging.
Any item that has been worn, soiled, damaged, or worn out may not be eligible for a full refund.
 
We therefore recommend that you try on your shoes carefully, preferably indoors and on a clean surface.
 
What is the deadline for returning your package?
 
You have14 days after receiving your order to let us know that you wish to return it, specifically by submitting your request through our returns portal.
 
Once you've submitted your return request, you haveup to 14 days to ship your return package.
 
Therefore, your package does not need to be received by BAYONA within 14 days of delivery: your return request simply needs to have been submitted within that initial timeframe.
 
Refund
 
Upon receipt of the return, our team inspects the condition of the returned items.
 
If the return meets the requirements, the refund will be issued tothe payment method used when placing the order.
 
Refunds are issued within the timeframes specified by regulations. BAYONA may delay the refund until the returned items have been received or until proof of their shipment has been provided.
 
Once BAYONA has processed the refund, it may take a few more days for the funds to appear in your account, depending on your bank's processing times.
 
Defective item, damaged upon receipt, or order error
 
We encourage you to check your order as soon as you receive it.
 
If your item is defective, was damaged during shipping, or if you received an item different from the one you ordered, pleasedo not initiate a standard return without contacting us first.
 
Our customer service team is here to help you assess the situation and find the right solution:
 
serviceclient@bayona.fr
 
If you have any other questions regarding returns or refunds, our team is also available to assist you at this address.